General Terms and Conditions (GTC)
1. Introduction These General Terms and Conditions (hereinafter "GTC") govern the contractual relationship between PONATURE s.r.o., with registered office at U Hrůbků 251/119, Ostrava 709 00, Czech Republic, Company ID 24851779 (hereinafter "Seller"), and the buyer within the scope of the Kilpi online shop. Detailed rights and obligations of the parties are set out in the Terms and Conditions.
The purchase contract is governed by Czech law. This does not affect the protection that consumers enjoy under the mandatory provisions of the law of the country of their habitual residence.
2. Registration and User Account
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Customers can create a user account or shop as a guest.
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All provided information must be accurate and up-to-date.
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The seller reserves the right to delete user accounts in case of misuse.
3. Conclusion of Contract
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The products presented in the online shop do not constitute a binding offer.
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The purchase contract is concluded upon confirmation of the order by the seller.
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Confirmation will be sent via email to the address provided by the buyer.
4. Prices and Payment Terms
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All prices are stated in EUR and include statutory VAT.
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Payment methods: only those offered at checkout.
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Payment must be made prior to delivery.
5. Right of Withdrawal and Returns
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Consumers have the legal right of withdrawal within 14 days.
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The withdrawal must be sent via email or post to the address provided below.
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Return shipping costs are borne by the buyer. This does not apply to orders delivered by DHL: such orders include a prepaid return label, so the return is free of charge.
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The goods must be returned unused and in the original packaging.
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Return address: Skladon, Průmyslová 377, 742 51 Mošnov, Czech Republic.
6. Delivery and Shipping
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Delivery is available to the countries listed on the Shipping options page, together with the carriers and prices.
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Shipping is free of charge for orders from €75. The delivery time is 2–5 business days.
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The buyer must inspect the goods upon delivery and immediately report any damages.
7. Warranty and Liability
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The warranty period is 2 years.
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Defects must be reported immediately upon receipt of goods.
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In the event of a defect, the customer can choose between repair or replacement.
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The seller's liability is limited to intent and gross negligence.
8. Data Protection
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The processing of personal data is carried out in accordance with the GDPR.
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Details are available in the online shop's privacy policy.
9. Final Provisions
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Czech law applies, excluding the UN Convention on Contracts for the International Sale of Goods. The mandatory consumer protection provisions of the buyer's country of residence remain unaffected.
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If any provision of these GTC is invalid, the remaining provisions remain in effect.
Contact:
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Email: info@kilpisport.com
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Phone: +420 277 279 914
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Return address: Skladon, Průmyslová 377, 742 51 Mošnov, Czech Republic
